At GTECH Electric, we are committed to delivering high-quality electrical products and a seamless customer experience. This Return & Refund Policy clearly outlines the conditions under which returns, replacements, cancellations, and refunds are processed. By placing an order with us, you agree to the terms described below.
Products are eligible for return only if they are unused, in original condition, and include all original packaging, accessories, and documentation. Return requests must be raised within 7 days of delivery.
Any item showing signs of installation, damage, or usage will not be accepted unless it qualifies under manufacturing defect conditions.
If you receive a damaged, defective, or incorrect product, notify us within 48 hours of delivery.
Supporting images or videos may be required. Once verified, we will initiate a replacement or refund.
To initiate a return, contact our support team with order details and reason for return. Once approved, return instructions will be provided.
Ensure the product is securely packed. We are not responsible for damage during return shipping due to poor packaging.
All returned items are inspected before approval. Refund or replacement depends on product condition and compliance with policy terms.
Approved refunds are processed to the original payment method within 5–7 business days.
Shipping or handling charges may be deducted where applicable.
Products may be replaced based on availability. If unavailable, customers can opt for a refund or alternative product.
For defective or incorrect items, we cover return shipping. For other cases, customers may bear return costs.
Orders can only be cancelled before dispatch. After shipment, return policy will apply.
Proper installation by qualified professionals is recommended. Damage due to improper installation is not covered.
In rare cases, delays may occur due to logistics or verification processes. We ensure clear communication throughout.
GTECH Electric reserves the right to update this policy at any time. Continued usage implies acceptance of changes.
For any return or refund queries, contact us:
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