Shipping & Delivery Policy

1. Order Processing & Confirmation

All orders are processed only after successful payment authorization and confirmation. Once an order is placed, customers will receive an order confirmation via email or SMS.

Orders are typically processed within 24–48 business hours. However, processing timelines may vary during high-demand periods, festive seasons, or in case of bulk orders. Orders placed on weekends or public holidays will be processed on the next working day.

2. Shipping Coverage & Serviceability

GTECH Electric offers delivery services across a wide network of locations within India. However, shipping availability may vary depending on pin code serviceability, logistics partner reach, and regional constraints.

In certain remote or restricted areas, delivery timelines may be extended or orders may require special handling.

3. Estimated Delivery Timelines

Standard delivery timelines range between 3–7 business days from the date of dispatch for most serviceable locations.

Delivery timelines are indicative and may vary due to factors such as distance, logistics operations, weather conditions, government regulations, or unforeseen disruptions. While we strive to meet estimated timelines, delays may occasionally occur.

4. Shipping Charges & Cost Transparency

Shipping charges, if applicable, are calculated based on order value, product category, weight, and delivery location. All applicable charges will be clearly displayed during checkout before payment is completed.

Promotional offers such as free shipping may be applicable on select orders or campaigns, subject to terms and conditions.

5. Order Dispatch & Tracking

Once your order is dispatched, you will receive tracking details via email or SMS, enabling you to monitor the shipment status in real time.

Customers are advised to regularly track their shipments and ensure availability at the time of delivery.

6. Delivery Attempts & Customer Availability

Our logistics partners will make multiple attempts to deliver your order. In case the delivery is unsuccessful due to customer unavailability, incorrect address, or refusal to accept the shipment, the package may be returned to origin.

Re-delivery or re-dispatch may incur additional charges depending on the situation.

7. Address Accuracy & Responsibility

Customers are responsible for providing accurate and complete shipping details, including full address, landmark, and contact information at the time of placing the order.

GTECH Electric shall not be held liable for delivery failures, delays, or losses resulting from incorrect or incomplete address details.

8. Damaged, Missing, or Tampered Shipments

Upon receiving your order, customers are advised to inspect the package carefully before accepting delivery.

In case of visible damage, tampering, or missing items, the issue must be reported within 48 hours of delivery along with supporting photographic or video evidence.

Claims raised beyond this timeframe may not be eligible for resolution.

9. Delivery Delays & External Factors

While we aim to deliver all orders within the estimated timeline, delays may occur due to circumstances beyond our control, including but not limited to weather disruptions, transportation issues, strikes, regulatory restrictions, or natural events.

GTECH Electric shall not be held liable for such delays but will ensure proactive communication wherever possible.

10. Partial Shipments & Split Orders

In certain cases, orders containing multiple items may be shipped separately based on product availability or logistics optimization.

Customers will be notified in case of split shipments, and each shipment will have its own tracking details.

11. Refused or Undelivered Orders

Orders that are refused at the time of delivery or remain undelivered due to customer-related reasons may be returned to origin.

In such cases, any applicable shipping, handling, or reverse logistics charges may be deducted from the refund amount or charged additionally.

12. Policy Updates & Modifications

GTECH Electric reserves the right to update or modify this Shipping & Delivery Policy at any time without prior notice.

Continued use of our services after any changes implies acceptance of the revised terms.

Contact & Support

For any queries related to shipping, delivery status, or order tracking, please contact our support team:

Our team is committed to providing timely assistance and ensuring a smooth delivery experience.